Frequently Asked Questions

Visit the Shopify App Store, click "Install", and approve the permissions. The entire process takes about 10 seconds. No credit card required for the Free plan.

Clarifi needs read access to your orders, products, inventory, fulfillments, and shipping data. We use this to calculate your real profit. We never modify your store data.

Your dashboard populates within minutes of installation. Clarifi imports your recent order history and calculates profit in real-time going forward. For the most accurate data, set your product costs (COGS) right after installation.

The only required setup is entering your product costs (COGS) in Settings → Costs. Everything else — Shopify fees, payment processing fees, and transaction fees — is calculated automatically. Check our Getting Started guide for a full walkthrough.

Yes! The Free plan is free forever — no credit card required. It includes up to 50 orders/month, a basic dashboard, and top 5 products by profit. If you need more, you can upgrade to Pro ($19.99/mo) or Business ($39.99/mo).

Both Pro and Business plans come with a 7-day free trial. During the trial you get full access to all plan features. You can cancel anytime during the trial and won't be charged.

Clarifi uses Shopify's built-in billing system. Charges appear on your regular Shopify invoice — no separate payment method needed. You can manage your subscription from Settings → Billing inside the app.

Absolutely. You can downgrade to Free or cancel your subscription at any time from Settings → Billing. There are no contracts or cancellation fees.

Clarifi tracks: product costs (COGS), Shopify plan fees, payment processing fees (credit card, PayPal, etc.), Shopify transaction fees, shipping costs, refunds/returns, app subscription costs, and ad spend (when connected). All of these are deducted from your revenue to show your true net profit.

Clarifi automatically detects your Shopify plan (Basic, Shopify, Advanced, Plus) and applies the correct fee rates for payment processing and transaction fees. If you change plans, the rates update automatically.

Yes! On the Pro and Business plans, you can connect your ad accounts to track ad spend alongside your profit data. This gives you true ROAS (not just revenue-based) and break-even analysis per campaign.

AI Insights (Pro and Business plans) analyzes your profit data weekly and generates actionable recommendations — like which products to promote, cost anomalies to investigate, and margin optimization opportunities. Think of it as having a profit analyst on your team.

The Business plan supports up to 5 stores in a unified multi-store dashboard. You can compare performance across stores and see aggregated profit metrics.

Yes. Pro and Business plans include CSV and PDF export for all reports — P&L statements, product profitability, order data, and more.

Clarifi integrates with QuickBooks Online and Xero. You can map your revenue and cost categories to your chart of accounts and sync automatically.

Yes. You can connect shipping carriers to automatically import actual shipping costs, so Clarifi can show you the real margin impact of your shipping strategy.

Yes. You can connect supplier platforms to auto-sync your COGS. This is especially useful for dropshipping or multi-supplier stores where costs change frequently.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We follow Shopify's security best practices and never store payment card numbers. See our full Privacy Policy.

When you uninstall Clarifi, your data is deleted within 30 days. If you reinstall within that period, we can restore your data. After 30 days, all data is permanently removed.

No. We never sell, trade, or share your data with third parties for their own purposes. Data is only shared with services you explicitly connect (like QuickBooks or Xero) and infrastructure providers necessary to run the app.

First, make sure your COGS are set correctly in Settings → Costs. Missing or incorrect COGS is the #1 cause of inaccurate profit numbers. Also check your shipping costs in Settings → Shipping. If everything looks correct, contact us at [email protected].

This usually means the COGS hasn't been set for those products. Go to Settings → Costs and make sure every product has a cost assigned.

If you have a large order history, the initial data import can take a few minutes. After that, the dashboard should load quickly. If it continues to be slow, try refreshing the page or contact support.